Team: Business Security

• Building innovative and robust CAPTCHA service with a focus on security, usability, and competitive analysis to stay ahead of market trends.
• Implementing processes for fraud ops agents, streamlining the manual review of fraud-related cases.
• Delivering businesses with anti-bot protection to safeguard the business services against brute force attacks, preserving resources and enhancing user experiences.

Competitor Research Stakeholder Mangement Compiling the Business Impact of Technical Strategies Balancing Security and User Experience

Team: Business Security

• Supported and maintained the integration of CAPTCHA for > 33 business lines across multiple Shopee teams by working with client-side product managers and engineers (including end-to-end testing of service capabilities with UAT and live user testing).
• Coordinated the creation of new CAPTCHA service to ensure it is compliant with accessibility needs for all regions. Led development of new captcha type that is compliant with accessibility needs, and is robust with enhanced user experience.
• Product owner of anti-crawler protection: supporting the E2E integration across 30+ business lines for a comprehensive antibot protection; led improvements to internal portal to enable strategists to configure real-time anti-bot strategies.
• Directed enhancements to internal dashboards for real-time monitoring of incoming traffic, resulting in a 90% increase in monitoring efficiency.
• Contributed to clear and concise documentations regarding the Shopee’s Traffic Security Services anti-bot capabilities, ensuring efficient communications and collaborations across teams.

Competitor Research Stakeholder Mangement Compiling the Business Impact of Technical Strategies Balancing Security and User Experience

Team: Marketplace Anti-Fraud

• Conducted market research and competitor analysis to leanr and grow from best practice.
• Build clear and consise solutions and market to clients in impactful way
• Conducted market research to evaluate the business needs and key metrics to identify fraudulent activities such as Order Brushing.
• Proactively taking action to improve efficiency and curate new anti-fraud strategies.

Competitor Research Consise Documentation Understanding Antifraud Strategies

• Curated Information Architecture documentation for better usability, findability, and consistency.
• Implemented CSS fixes in Outsystems to ensure a consistent design pattern across multiple screens.
• Curated test scripts for User Acceptance Testing and communicated with stakeholders to reach a common understanding.
• Took ownership of resolving bug fixes according to changing user requirements, in a strict timeline by creating detailed Jira tickets to better manage the development team.

CSS Stakeholder Management

• Conducted System Analysis & Design for the innovation project, TestRig. Implemented Adversarial Attack Toolkits/Frameworks/ Models for TestRig Research.
• Conducted user research with internal team members with high-fidelity wireframes
• Developed an MVP prototype to validate proof-of-concept of testing Adversarial Attacks. Took ownership of developing the Front-End UI/UX (React.js) and integrated Back-End (FastAPI) with Testrig's Front-End GUI.
• Curated Documentation Guidelines for further Adversarial AI Research papers.

Figma Python React High Fidelity Diagram Building MVPs

Team: Funds Flow

• Reduced the number of steps in the user workflow by 50% for online banking in Malaysia, resulted in an improved user experience and availability of accurate data for internal team analysis.
• Launched a new bank integration for Grab payment processing by migrating traffic from old to new bank. Adopted a proactive approach to fix payment errors. Delivered the new payment integration in 4 weeks, within schedule.
• Documented the complex and vast technical/support/product related information for cash outs at Grab, which translated to teams having better cross-functional alignment.
• Identified critical payment KPIs and co-created real time data analytics dashboards for efficient payments monitoring. Enabled product teams to continuously improve user experiences around payment payouts.

User Stories Concise Documentation Converting Business to Technical Requirements